Shipping policy

SHIPPING POLICY

Hummingbird Bakehouse ships throughout the United States using USPS or UPS as our third party shipping carrier.
Orders are only shipped nationwide every Tuesday or Wednesday
Orders are not shipped over a weekend and are not delivered on Saturday, Sunday, Monday or on the following major holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.

Shipments can only be delivered to a street address within the 50 United States and Puerto Rico.
Shipments are not available to ship to US territories.
Stuffed Cookies is not responsible for delays in delivery times due to incorrect or incomplete addresses.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment.
Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.
USPS or UPS may require a signature for delivery at the discretion of the driver.
It is the customer's responsibility to ensure that the contents of the package are stored in a cool space promptly after delivery (refrigeration not recommended).
Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
Stuffed Cookies is not responsible for delays due to weather conditions or other natural causes beyond our control.
Since our cookies are perishable, we suggest you ship your order to an address where someone is available to receive it in a timely manner.

When an order gets shipped, you will receive an email with a tracking number and your order will within 1-4 business days.
All of our cookies are baked, cooled, then packaged and shipped in thick, air-tight, cellophane bags to preserve their freshness.

Due to the perishable nature of our products, Stuffed Cookies does not accept returns.
There are no returns or exchanges.
If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team within 2 days of when the package was received, and we will make every effort to make sure you are happy with your Stuffed Cookies experience.

Orders may not be cancelled within two business days of the ship date. For order cancellation or modification requests, please email us at info@stuffed-cookies.com. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing and production schedule.